Sending Knowledge articles

Pega Customer Service applications built with Constellation version 24.1 now enable CSRs to browse, read, and send relevant articles to customers through Digital Messaging channels, thereby improving the overall support experience. CSRs can efficiently provide information to customers during private conversations using the Search and Ask Buddy options.

初級

Constellation

英語

このモジュールを完了したら、以下の目的を達成できるようになります。

Configure the settings to send Knowledge articles directly to customers.

Configure the settings to send relevant responses received from Pega GenAI™ Knowledge Buddy to customers.

このモジュールは、下記のミッションにも含まれています。

Pega Digital Messaging v6

トピック

Sending Knowledge articles during live conversation

5 分

モジュールクイズ

5 分