ミッション
Customer Service Developer
5 ミッション
4 モジュール
2 days 11 時間 15 分
In this mission, students learn how to customize a Pega Customer Service™ application. Students can configure a chatbot with Digital Messaging and configure a chat queues, create categories for service cases, determine when service cases are suggested to a customer service agent, and integrate with an external REST service.
このモジュールは、下記のミッションにも含まれています。
Customer Service Low-Code Developer
-
ミッション
Customer Service Low-Code Developer
5 ミッション
8 モジュール
6 チャレンジ
1 day 16 時間 7 分
-
Learn how easy it is to configure Pega Customer Service™ applications. You learn how to create new service cases for agents to interact with customers...
Pega Call
-
ミッション
Pega Call
6 モジュール
2 時間 25 分
-
Learn how Pega Call™ ensures that your customer service application communicates with computer-telephony integration (CTI) systems for a seamless...
Pega Common Data Model
-
ミッション
Pega Common Data Model
5 モジュール
3 チャレンジ
2 時間 53 分
-
In this mission, you learn about the Pega Common Data Model, which provides a data and integration layer for Pega's Constellation applications. You...
Coexistence in Pega Customer Service
-
モジュール
Coexistence in Pega Customer Service
4 トピック
25 分
-
In organizations that use a Pega Customer Service™ UI Kit application and service cases, the Coexistence feature makes it possible to use their...
Pega Customer Service performance considerations
-
モジュール
Pega Customer Service performance considerations
3 トピック
30 分
-
Reviews the performance guidelines to use when implementing Pega Customer Service™ applications. Learn about performance, best practices for data...
Pega Customer Service best practices
-
モジュール
Pega Customer Service best practices
2 トピック
１時間
-
Reviews best practices to use when implementing Pega Customer Service™ applications. Learn about the low-code application development techniques...
Customer Service for Constellation troubleshooting
-
モジュール
Customer Service for Constellation troubleshooting
5 トピック
１時間 5 分
-
This module covers scenarios for resolving issues with Pega Customer Service for Constellation, providing guidance to the user on identifying the...
Pega Digital Messaging
-
ミッション
Pega Digital Messaging
12 モジュール
6 チャレンジ
7 時間 10 分
-
Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Apple...
Pega Voice AI
-
ミッション
Pega Voice AI
9 モジュール
3 時間 50 分
-
Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation. CSRs receive...
