Setting up an Agent Trainer

Pega GenAI Agent Trainer™ enables you to utilize advanced AI-powered chatbots that simulate real customer interactions in your Digital Messaging channel. This helps customer service representatives (CSRs) practice and improve their skills in a safe environment, boosting their performance and customer service quality. Agent Trainer also enables you to set up different scenarios and personas for training, and then run simulations to get real-time insights and access saved data. 

初級

Chat and Messaging

Constellation

英語

このモジュールを完了したら、以下の目的を達成できるようになります。

Add an Agent Trainer connection to your Digital Messaging channel interface.

Configure scenarios for Agent Trainer.

Run a simulation to train your CSRs in handling customer interactions.

このモジュールは、下記のミッションにも含まれています。

Pega Digital Messaging v6

トピック

Adding an Agent Trainer connection

5 分

Configuring and running an Agent Trainer simulation

10 分

モジュールクイズ

5 分