Support for Pega Cloud

Pega Documentation provides authorized content that is vetted by Pega subject matter experts, and can help you resolve problems and answer your questions about using Pega products.

To guide you through key enablement, Journeys offer an interactive way to navigate documentation step by step. Journeys help guide you through migration, initial set up and other common development tasks: 

For more information, see Cloud Service Journeys, Documentation Journeys, and Navigating Journey maps.

If you need more information or additional help to resolve an issue, you can visit the Pega Support Center to ask questions, browse for information about known issues, or view solutions for issues that have already been resolved.

For detailed information about how to get support, the Pega Support Center provides the following resources:

• How to get support
• Support@Pega Client Handbook

For information about the status of Pega Cloud environments, by region, see the Pega Global Status page.

My Support Portal (MSP) enables licensed clients to report incidents or request changes to their Pega Cloud environments. You can also use the portal to track the progress of any tickets that you raise.

MSP also provides access to the MSP Buddy, which brings the power of Pega GenAI Knowledge Buddy™ to Pega-specific content.

To create tickets on MSP, you must have the General Support Access user role.

For more information, see the following resources:

• How to get support
• Support@Pega Client Handbook
• Change Management process
• My Support Portal

Pega Cloud includes the Pega Diagnostic Center (PDC) and My Pega Cloud tools, with which you can perform self-support activities.

For more information, see Pega Diagnostic Center introduction or Self-service in Pega Cloud.

Check your knowledge with the following interaction: