ミッション
Pega Knowledge Buddy
4 モジュール
6 チャレンジ
4 時間 35 分
This mission will provide you with an opportunity to gain insight into Knowledge Buddies and Pega GenAI. Learn about the technical aspects of AI prompt management and testing, and get hands-on practice at creating and customizing your own Buddies to suit your specific organizational needs.
Learn how Buddies ingest data sources, as well as how to install and troubleshoot a Pega Knowledge Buddy.
このモジュールは、下記のミッションにも含まれています。
Pega Knowledge Buddy overview
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モジュール
Pega Knowledge Buddy overview
6 トピック
45 分
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Explore the features of Pega Gen AI Knowledge Buddy™, an AI-powered assistant that makes your knowledge base more accessible by providing answers and...
Creating a Knowledge Buddy
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チャレンジ
Creating a Knowledge Buddy
1 タスク
10 分
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As a Knowledge Buddy manager, you are tasked with creating a new Buddy for Pega Academy users. The Buddy should be able to answer any question it...
Creating Knowledge Buddy content
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チャレンジ
Creating Knowledge Buddy content
3 タスク
5 分
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Users in your organization have reported that the Knowledge Buddy you created does not answer one of the more commonly received questions about the...
Advanced Buddy features
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モジュール
Advanced Buddy features
10 トピック
１時間 15 分
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In this module, you will explore the advanced features of the Pega Gen AI Knowledge Buddy™. Learn how to create and secure data collections and data...
Creating a new Knowledge Buddy version
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チャレンジ
Creating a new Knowledge Buddy version
4 タスク
5 分
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As a Buddy Manager, you are tasked with creating a new version of an existing Pega Knowledge Buddy™. In preparation for the knowledge authors to begin...
Using Pega Knowledge to create Knowledge Buddy content
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チャレンジ
Using Pega Knowledge to create Knowledge Buddy content
5 タスク
10 分
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Users in your organization have reported that the Knowledge Buddy you created does not answer one of the more commonly received questions from your...
Buddy prompt management
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モジュール
Buddy prompt management
3 トピック
20 分
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In this module, you will explore best practices around prompting for Pega Gen AI Knowledge Buddy™. Learn how to update an already existing Buddy with...
Testing Buddy prompts
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チャレンジ
Testing Buddy prompts
6 タスク
30 分
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補足： This challenge assumes that you have completed the previous challenges in the Pega Knowledge Buddy mission and shares the practice environment with...
Knowledge Buddy integration
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モジュール
Knowledge Buddy integration
4 トピック
30 分
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This module provides an overview of the possibilities of integrating a Pega Gen AI Knowledge Buddy™ in an application. Learn about the required...
Adding Knowledge Buddy to the Knowledge Management widget in the Interaction Portal
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チャレンジ
Adding Knowledge Buddy to the Knowledge Management widget in the Interaction Portal
1 タスク
5 分
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U+ Bank wants its customer service representatives (CSRs) to have easy access to Pega GenAI™ Knowledge Buddy as they work. As an application...
