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Initiating a call from a messaging interaction
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モジュール
Initiating a call from a messaging interaction
1 トピック
10 分
Pega Customer Service 8.8 -
Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to...
Setting chat and messaging behavior
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モジュール
Setting chat and messaging behavior
4 トピック
35 分
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Chat and messaging configuration options define the properties for all the individual channels that support conversations between customer service...
Testing for accessibility
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モジュール
Testing for accessibility
5 トピック
１時間 20 分
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One of the critical parts of building an accessible product is to understand how to test the product throughout the development process. Learn about...