Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

CSRs receive...

An application is typically packaged and exported to move it to another system. For example, you package and export an application to migrate among...

Learn how to configure an application ruleset to package for distribution and learn about the impact the configuration has during development and run...

Pega Platform™ provides the ability to preserve a version of an application. To avoid impacting existing functionality on a released application...

Pega Platform™ provides logs that record system events such as application errors and performance and security issues. Use log files to identify and...

Use branches that enable parallel development work in an isolated ruleset without impacting other development teams.

The Human Resources (HR) department requests the ability to update rules that describe department and company policies in the HRApps application. Add...

Your manager wants to preserve the initial starting version of the HRApps application before developers begin configuring application functionality...

The Payroll Setup case type provides automatic tax withholdings calculated based on the selected filing status. The current version of the case type...