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Pega Customer Service Case Management Edition
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ミッション
Pega Customer Service Case Management Edition
2 モジュール
3 チャレンジ
1時間 30 分
Pega Customer Service 8.7 -
In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...
Pega Digital Messaging
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ミッション
Pega Digital Messaging
8 モジュール
7 チャレンジ
5 時間 40 分
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Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...
Digital messaging
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モジュール
Digital messaging
3 トピック
25 分
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Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...
Implementing and deploying Pega Care Management
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モジュール
Implementing and deploying Pega Care Management
6 トピック
55 分
Pega Care Management 8.7 -
In this module, learn about the key concepts, and best practices when implementing and deploying the Pega Care Management™ application.
Monitoring your contact center with Insights
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モジュール
Monitoring your contact center with Insights
2 トピック
15 分
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Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Leveraging reports in the contact center
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チャレンジ
Leveraging reports in the contact center
4 タスク
15 分
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As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...