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eBusiness Services

  • モジュール

    eBusiness Services

    4 トピック

    40 分

    Pega Client Lifecycle Management for Financial Services 8.8 Visible to: All users
  • The eBusiness Services architecture improves automation and customer satisfaction by providing integration and business data layers to services such...

Email bot cases and responses

  • モジュール

    Email bot cases and responses

    2 トピック

    25 分

    Pega Platform 8.8 Visible to: All users
  • Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Email Manager portal

  • モジュール

    Email Manager portal

    6 トピック

    55 分

    Visible to: All users
  • The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...

Enriching data with third party providers

  • モジュール

    Enriching data with third party providers

    2 トピック

    20 分

    Pega Client Lifecycle Management for Financial Services 8.8 Visible to: All users
  • Data enrichment and eBusiness Services architecture improve automation and customer satisfaction. Learn how the Encompass integration improves data...

Simulating an external data source

Field values

Intelligent routing

  • モジュール

    Intelligent routing

    4 トピック

    1時間

    Pega Platform 8.8 Visible to: All users
  • Pega Email Bot™ can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Monitoring your contact center with Insights

  • モジュール

    Monitoring your contact center with Insights

    2 トピック

    15 分

    Visible to: All users
  • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Pega Customer Service performance considerations

  • モジュール

    Pega Customer Service performance considerations

    3 トピック

    30 分

    Pega Customer Service 8.8 Visible to: All users
  • Reviews the performance guidelines to use when implementing Pega Customer Service™ applications. Learn about performance, best practices for data...

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