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The Discover phase and your MLP

  • モジュール

    The Discover phase and your MLP

    12 トピック

    1時間 55 分

    Visible to: All users
  • Discover is the first phase within the Pega Express™ delivery approach, based on design thinking. Design thinking plays a key role and helps your team...

eBusiness Services

  • モジュール

    eBusiness Services

    4 トピック

    40 分

    Pega Client Lifecycle Management for Financial Services 8.8 Visible to: All users
  • The eBusiness Services architecture improves automation and customer satisfaction by providing integration and business data layers to services such...

Pega Express introduction

Enriching data with third party providers

  • モジュール

    Enriching data with third party providers

    2 トピック

    20 分

    Pega Client Lifecycle Management for Financial Services 8.8 Visible to: All users
  • Data enrichment and eBusiness Services architecture improve automation and customer satisfaction. Learn how the Encompass integration improves data...

Simulating an external data source

Field values

Integrating external data

  • モジュール

    Integrating external data

    2 トピック

    20 分

    Pega Customer Service 8.8 Visible to: All users
  • In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...

Pega Express phases

Low code during the Build phase

  • モジュール

    Low code during the Build phase

    5 トピック

    55 分

    Visible to: All users
  • In the Build phase of Pega Express, you use Pega's low-code development platform to configure and test your application. Pega Platform leverages...

Monitoring your contact center with Insights

  • モジュール

    Monitoring your contact center with Insights

    2 トピック

    15 分

    Visible to: All users
  • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

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