Search
Pega Customer Service Case Management Edition
-
ミッション
Pega Customer Service Case Management Edition
2 モジュール
3 チャレンジ
1時間 30 分
Pega Customer Service 8.7 -
In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...
Pega Digital Messaging
-
ミッション
Pega Digital Messaging
8 モジュール
7 チャレンジ
5 時間 40 分
-
Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...
Pega Voice AI
-
ミッション
Pega Voice AI
7 モジュール
2 時間 25 分
-
Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.
CSRs receive...
Architecture and design during the Prepare phase
-
モジュール
Architecture and design during the Prepare phase
6 トピック
1時間 30 分
-
Architecture and design decisions in the Prepare phase ready your team for the Build phase. During Prepare, you refine the business and technical...
Digital messaging
-
モジュール
Digital messaging
3 トピック
25 分
-
Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...
Form autofill
-
モジュール
Form autofill
3 トピック
20 分
-
Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...
Implementing and deploying Pega Care Management
-
モジュール
Implementing and deploying Pega Care Management
6 トピック
55 分
Pega Care Management 8.7 -
In this module, learn about the key concepts, and best practices when implementing and deploying the Pega Care Management™ application.
Low code during the Build phase
-
モジュール
Low code during the Build phase
5 トピック
55 分
-
In the Build phase of Pega Express™, you use Pega's low-code development platform to configure and test your application. Pega Platform™ leverages...
Pega Express introduction
-
モジュール
Pega Express introduction
3 トピック
20 分
-
Pega Express™ is a light, design-focused delivery approach that combines Pega's low-code experience, best practices in application development, and...
Pega Express phases
-
モジュール
Pega Express phases
4 トピック
25 分
-
The Pega Express approach includes four phases to support solution delivery.