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Configuring Pega Call
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モジュール
Configuring Pega Call
5 トピック
50 分
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The Pega Call configuration wizard guides you through connecting your telephony system to Pega Customer Service™. This module describes the settings...
Creating Customer Service data sources
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モジュール
Creating Customer Service data sources
1 トピック
10 分
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You use Customer Service data sources to add external data objects into the Pega Customer Service™ application. Within data sources, you can specify...
Defining a reporting strategy
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モジュール
Defining a reporting strategy
4 トピック
1時間 55 分
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Defining a reporting strategy goes beyond creating reports in Pega Platform™. Many organizations use a data warehousing solution and have distinct...
Defining the authentication scheme
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モジュール
Defining the authentication scheme
4 トピック
1時間 30 分
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In most cases, you want to authenticate users when they log into an application to establish who they are and that they are actually who they say they...
Defining the authorization scheme
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モジュール
Defining the authorization scheme
5 トピック
2 時間 30 分
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In most cases, you want to restrict authenticated users from accessing every part of an application. You can implement authorization features that...
Designing for specialization
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モジュール
Designing for specialization
5 トピック
1時間 30 分
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Pega Platform™ provides various solutions for specializing applications to support ever-changing requirements. Learn about these specialization...
Designing reports for performance
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モジュール
Designing reports for performance
4 トピック
1時間 15 分
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Poorly designed reports can have a significant impact on performance. A report can run with no issues in a development environment, but when run with...
Designing the data model
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モジュール
Designing the data model
4 トピック
1時間 55 分
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Every application benefits from a well-designed Data Model. A well-designed Data Model facilitates reuse and simplifies the maintenance of the...
User experience design and performance
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モジュール
User experience design and performance
2 トピック
30 分
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Application performance and user experience are naturally related. If the application’s user interface (UI) is not responsive or performance is...
Mitigating security risks
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モジュール
Mitigating security risks
4 トピック
1時間 40 分
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Securing an application and ensuring that the correct security is set up is important. Correct security entails making sure that users are actually...