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Pega Digital Messaging

  • ミッション

    Pega Digital Messaging

    7 モジュール

    5 チャレンジ

    3 時間 54 分

    Visible to all users
  • Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...

Pega Voice AI

  • ミッション

    Pega Voice AI

    7 モジュール

    2 時間 25 分

    Pega Customer Service 8.7 Visible to all users
  • Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

    CSRs receive...

Configuring application rulesets

Creating a case from an email

Creating a new application ruleset

  • チャレンジ

    Creating a new application ruleset

    3 タスク

    10 分

    Pega Platform 8.5 Visible to all users
  • Your manager wants to preserve the initial starting version of the HRApps application before developers begin configuring application functionality...

Merging a development branch

Migrating an application

Reviewing log files

Routing email based on content

Running Pega Customer Decision Hub setup wizard

  • チャレンジ

    Running Pega Customer Decision Hub setup wizard

    4 タスク

    45 分

    Visible to all users
  • U+ Bank has decided to improve the experience of its customers with personalized decisions that predictive and adaptive analytic models drive. To...

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