Module
Case Management
11 Topics
1 hr 35 mins
Learn about Pega’s Case Management capability that allows you to create applications using a business process like interface.
After completing this module, you should be able to:
Available in the following mission:
Topics
Pega Express delivery approach
5 mins
Case Life Cycle
10 mins
Case Life Cycle design
10 mins
Multi-step Forms
5 mins
Case Status
5 mins
Assignment instructions
5 mins
Service-Level Agreements
10 mins
Routing work
15 mins
Work approval
5 mins
Email correspondence
10 mins
Child cases
10 mins
Module Quiz
5 mins