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Module

Configuring business conditions

2 Topics

20 mins

Pega Customer Service 8.7
Visible to all users
Beginner Pega Customer Service 8.7 App Studio English

Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to dynamically configure the behavior of Pega Customer Service™ application. As a result, customer service agents can start interacting with customers with a relevant, consistent, and personalized set of features available to them.

After completing this module, you should be able to:

Identify features which support the use of business conditions
Create a new business condition
Configure Intelligent Guidance feature to suggest a specific case type based on the evaluation of a business condition

Available in the following mission:

Customer Service Low-Code Developer

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