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Module

Configuring common phrases for agents

1 Topic

10 mins

Visible to: All users
Beginner Pega Customer Service 8.6 English
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Learn how to provide customer service agents with a set of common phrases so that the agents can insert preapproved phrases into their responses to customers in any text-based channel. The phrases make it easy for customer service agents to find and send the right reply.

After completing this module, you should be able to:

Create a common phrase
Use a common phrase during an interaction

Available in the following missions:

Pega Digital Messaging Customer Service Low-Code Developer

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