Skip to main content


Controlling Case workflow for Business Architects

6 Topics

1 hr 25 mins

Visible to: All users
Beginner Pega Platform '23 Case Management Constellation English

As a Pega Business Architect, understanding Pega's out-of-the-box features for controlling the workflow allows you to design for multiple pathways through the Case Life Cycle to achieve the desired business outcome. 

In this module, you learn to create flexible workflows using automated decisions, conditional execution, and optional actions. 

After completing this module, you should be able to:

Differentiate between a Process and a Process flow.
Describe various automation shapes.
Describe how conditions and decision points affect Case processing.
Identify the three parts of a When Condition rule.
Skip a Process or a Stage in a Case.
Explain the role of optional actions in a Case workflow.

Practice what you learned in the following Challenges:

Controlling the workflow based on a business context for BAs v1 Skipping a Process based on a business context for BAs v1 Adding optional actions to a workflow for BAs v1

Available in the following mission:

Business Architect v6

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice