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Module

Customer Decision Hub overview

4 Topics

40 mins

 Visible to: All users
Beginner Pega Customer Decision Hub 8.7 English
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Familiarize yourself with the one-to-one customer engagement paradigm and discover how Pega's omni-channel AI delivers the right action during every customer interaction.

Prediction Studio is the dedicated workspace for data scientists to control the life cycles of predictions and the predictive models that drive them. Prediction Studio offers prediction and model reports that allow the user to monitor and spot predictions and models that underperform.

After completing this module, you should be able to:

Explain the basics of the Next-Best-Action approach
Describe the purpose of Next-Best-Action Designer and the user interface
Explain the types of predictions that are available in Prediction Studio
Describe the purpose of the control group
Describe the bubble chart that visualizes the adaptive model performance
Recognize the transparency settings for predictive models

Available in the following mission:

AI for 1:1 Customer Engagement v1

Topics

Next-Best-Action paradigm

5 mins

One-to-one Customer Engagement paradigm

10 mins

Action arbitration

10 mins

Next-Best-Action Designer

10 mins

Module Quiz

5 mins

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