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Module

Customer Decision Hub overview

3 Topics

30 mins

 Visible to: All users
Beginner
Pega Customer Decision Hub 8.8
English
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Familiarize yourself with the one-to-one customer engagement paradigm and discover how Pega's omni-channel AI delivers the right action during every customer interaction.

After completing this module, you should be able to:

Explain the basics of the Next-Best-Action approach.
Describe the purpose of Next-Best-Action Designer and the user interface.

Practice what you learned in the following Challenge:

Exploring decisions in Customer Decision Hub v1

Available in the following mission:

AI for 1:1 Customer Engagement v2

Topics

Next-Best-Action paradigm

5 mins

Next-Best-Action on digital

10 mins

Exploring Next-Best-Action decisions

10 mins

Module Quiz

5 mins

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