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Customizing the customer service user interface

2 Topics

15 mins

Visible to: All users
Beginner Pega Customer Service 8.8 Pega Customer Service 8.7 Pega Customer Service 8.6 Agent Desktop English

Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify the label of a field. 

After completing this module, you should be able to:

Edit a field in the user interface
Modify the layout of a service case

Available in the following mission:

Pega Customer Service Foundation v5

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