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Module

Customizing the customer service user interface

2 Topics

15 mins

 Visible to all users
Beginner Pega Customer Service 8.7 Pega Customer Service 8.6 Pega Customer Service 8.5 Pega Customer Service 8.4 Agent Desktop English

Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify the label of a field. 

After completing this module, you should be able to:

Edit a field in the user interface
Modify the layout of a service case

Available in the following mission:

Pega Customer Service Foundation

Topics

Editing a composite 360 field

5 mins

Changing the layout of a service case

5 mins

Module Quiz

5 mins

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