Module

Customizing the customer service user interface

2 Topics

15 mins

Visible to: All users

Applies to: Pega Customer Service 8.8, Pega Customer Service 8.7, Pega Customer Service 8.6

Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify the label of a field.

Beginner

Agent Desktop

English

After completing this module, you should be able to:

Edit a field in the user interface

Modify the layout of a service case

Available in the following mission:

Pega Customer Service Foundation v5

Topics

Editing a composite 360 field

5 mins

Changing the layout of a service case

5 mins

Module Quiz

5 mins

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Customizing the customer service user interface

After completing this module, you should be able to:

Available in the following mission:

Topics

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