Skip to main content


Defining an action for outbound

2 Topics

30 mins

Visible to: All users
Beginner Pega Customer Decision Hub 8.7 Pega Customer Decision Hub 8.6 English
Verify the version tags to ensure you are consuming the intended content or, complete the latest version.

A Next-Best-Action is selected by the brain after it considers customer engagement policies, business objectives and recommendations from the AI. An action can be presented to the customer on various inbound and outbound channels. Learn how to configure an action to make it suitable for outbound customer engagement and design a visually appealing email message using easy-to-use templates. Also, learn how to configure an action flow, which contains the steps involved in delivering an action to a customer.

After completing this module, you should be able to:

Create an email treatment
Design visually appealing emails using templates
Configure actions with re-usable action flows

Practice what you learned in the following Challenges:

Creating an internal email treatment designed in Pega Customer Decision Hub v4 Sending emails for multiple actions in outbound v4

Available in the following mission:

Always-On Outbound Customer Engagement v4

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice