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Defining and managing customer actions

4 Topics

35 mins

Visible to all users
Beginner Pega Customer Decision Hub 8.7 Pega Customer Decision Hub 8.6 Pega Customer Decision Hub 8.5 Pega Customer Decision Hub 8.4 English

In Pega Customer Decision Hub™, learn how to use Next-Best-Action Designer to build the business issue/group hierarchies for your organization. Create an action under a specific business issue/group hierarchy and learn to rename an action to better reflect its business context.

After completing this module, you should be able to:

Explain an actions hierarchy
Configure a business structure with issues and groups
Create actions
Rename actions

Practice what you learned in the following Challenges:

Setting-up the business structure Creating an action

Available in the following mission:

Cross-Sell on the Web

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