Dispute lifecycles

This module explores the Visa dispute management process within Pega Smart Dispute™ Agentic Automation. This module covering dispute categorization, early resolution strategies, associated transaction, order insights, allocation, collaboration flows, and alternative processing methods. Learners will gain in-depth knowledge of the end-to-end Visa dispute lifecycle, from initial categorization through resolution, enabling efficient dispute management in line with Visa's guidelines.

Beginner

Financial Services

Payment Processors Financial Services

English

After completing this module, you should be able to:

Classify Visa disputes into their categories and list the sub-categories in each dispute category.

List and elaborate on the various early resolution options in the Pega Smart Dispute Agentic Automation application.

Describe the role associated transactions and order insights in a dispute.

Explain the Allocation flow for the Visa disputes.

Explain the Collaboration flow for the Visa disputes.

Describe the scenarios for pre-compliance, compliance, good faith, and recall and with draw in Visa dispute processing.

Available in the following mission:

Pega Smart Dispute Agentic Automation v1

Topics

Dispute classification

5 mins

Early resolution for disputes

5 mins

Associated transactions

5 mins

Allocation in Visa disputes

5 mins

Collaboration in Visa disputes

5 mins

Pre-compliance and compliance

5 mins

Module Quiz

5 mins