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Handling flow changes for cases in flight

4 Topics

30 mins

Visible to: All users
Advanced Pega Platform 8.5 Pega Platform 8.6 English
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Business applications change all the time. These changes often impact active cases in a production environment. Without proper planning, these active cases can fall through the cracks due to a deleted or modified step or stage.

By properly planning your strategy for upgrading production flows, active cases will be properly accounted for and the change will be seamlessly integrated. This module presents three approaches to safely update flow rules without impacting existing cases that are already in production.

After completing this module, you should be able to:

Identify updates that might create problem flows
Choose the best approach for updating flows in production
Use problem flows to resolve flow issues
Use the Problem Flow landing page

Available in the following mission:

Work Delegation Design v2

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