Handling flow changes for cases in flight

Business applications change all the time. These changes often impact active Cases in a production environment. Without proper planning, these active Cases can fall through the cracks due to a deleted or modified Step or Stage.

By properly planning your strategy for upgrading production flows, you can safely account for active Cases are properly and help ensure the seamless integration of the changes. This module presents three approaches to safely updating flow Rules without impacting existing Cases that are already in production.

Advanced

English

After completing this module, you should be able to:

Identify updates that might create problem flows.

Choose the best approach for updating flows in production.

Use problem flows to resolve flow issues.

Use the Problem Flow landing page.

Available in the following mission:

Implementation and Deployment v1

Topics

Flow changes for Cases in flight 

15 mins

Managing flow changes for Cases in flight

30 mins

Resolving flow issues by using problem flows 

25 mins

Managing problem flows on the Flow errors page

10 mins

Module Quiz

10 mins