Identifying opportunities

Navigate and effectively use the Opportunities feature in Pega Task Mining to identify critical areas for process improvement. 

Beginner

English

After completing this module, you should be able to:

Explain how the Opportunities feature in Pega Task Mining helps uncover inefficiencies and improvement areas based on task‑level desktop data.

Identify the different types of opportunities detected by Pega Task Mining and describe what each opportunity type reveals about how work is performed.

Interpret opportunity insights to understand their potential impact on productivity and optimization or automation decisions.

Describe how custom opportunities extend default opportunity types by using time‑ and count‑based custom tags to support. organization‑specific analysis.

Available in the following mission:

Pega Task Mining v1

Topics

Opportunities basics

5 mins

Opportunity types

5 mins

Custom opportunities

5 mins

Module Quiz

5 mins