Interpreting task metrics

Analyze and interpret task mining data to quantify the impact of legacy system use and manual data movement by using metrics such as total annualized time, associates involved, and instances of activity.

Beginner

English

After completing this module, you should be able to:

Explain how the Tasks page in Pega Task Mining uses overall task metrics, such as Efficiency, Complexity, and Friction, to provide a high‑level view of task performance.

Interpret individual task metrics to analyze how variation, interaction effort, and process steps affect the way a specific task is performed.

Available in the following mission:

Pega Task Mining v1

Topics

Tasks basics

Module Quiz

5 mins