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Next best action and customer interactions

2 Topics

20 mins

Visible to: All users
Beginner Pega Customer Service 8.8 Decision Management English

The omnichannel Pega AI delivers the right action at every customer touch by crunching millions of data points in real time.

Learn how you can use the next best action to ensure a CSR takes relevant actions at every step during a customer interaction.

After completing this module, you should be able to:

Explain the basics of the next-best-action approach.
Describe how a CSR can use the next best action.

Available in the following mission:

Pega Customer Service Foundation v5

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