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Module

One-to-one customer engagement

3 Topics

30 mins

Visible to all users
Beginner Pega Customer Decision Hub 8.7 Pega Customer Decision Hub 8.6 Pega Customer Decision Hub 8.5 Pega Customer Decision Hub 8.4 English

Familiarize yourself with the one-to-one customer engagement paradigm. Learn about the business problems Pega Customer Decision Hub™ can solve and discover how Pega's omni-channel AI delivers the right action during every customer interaction.

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After completing this module, you should be able to:

Explain the basics of the Next-Best-Action approach
Describe the purpose of Next-Best-Action Designer and its user interface

Available in the following missions:

Pega Customer Decision Hub Foundation Data Scientist Cross-Sell on the Web Decisioning Consultant

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