
Module
Pega Call introduction
3 Topics
25 mins
Beginner
Pega Call '24.1
Pega Customer Service
Pega Call '23
Pega Customer Service '23
English
Many customers still prefer to speak with an agent because they believe it helps them get to resolution faster. Customers expect a seamless experience when requesting help. Pega Call enables agents efficiently and accurately address the customer needs without having to re-ask information already provided through chat or interactive voice response (IVR).