Pega Customer Decision Hub for Collections

Pega Collections uses the AI-powered decision-making features of Pega Customer Decision Hub™ to improve the success rate on collections cases. Learn how Pega Customer Decision Hub integrates with Pega Customer Service™ or other agent desktop solutions, as well as how to configure collections-related taxonomy and actions with Pega 1:1 Operations Manager.

Beginner

Decision Management

English

After completing this module, you should be able to:

Explain how Pega Customer Decision Hub integrates with the agent desktop solution.

Describe the application stack of Pega Customer Decision Hub for Collections.

Locate the elements of the Next-Best-Action Designer for collections operations.

Identify collections-related actions in Pega Customer Decision Hub.

Configure a custom payment plan action in Pega Customer Decision Hub.

Available in the following mission:

Pega Collections v4

Topics

Customer Decision Hub integration in Pega Collections

10 mins

Pega Customer Decision Hub for Collections application stack

5 mins

Collections in Next Best Action Designer

10 mins

Collections actions in Customer Decision Hub

5 mins

Collections contact strategies

10 mins

Configuring payment plans

5 mins

Module Quiz

5 mins