Module
Pega Customer Decision Hub for Collections
6 Topics
45 mins
Beginner
Pega Customer Service 8.8
Pega Customer Decision Hub 8.8
Decision Management
English
Pega Collections uses the decision-management capabilities of Pega Customer Decision Hub™ to improve the success rate on collections cases. Learn how Pega Customer Decision Hub integrates with Pega Customer Service™ or other agent desktop solutions, as well as how to configure collections-related taxonomy and actions in the Next-Best-Action Designer.
After completing this module, you should be able to:
Practice what you learned in the following Challenges:
Available in the following mission:
Topics
Customer Decision Hub integration in Pega Collections
10 mins
Pega Customer Decision Hub for Collections application stack
5 mins
Collections in Next Best Action Designer
10 mins
Collections actions in Customer Decision Hub
5 mins
Configuring payment plans
5 mins
Sending payment reminders
5 mins
Module Quiz
5 mins