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Module

Pega Customer Decision Hub for Collections

6 Topics

45 mins

 Pega Customer Service 8.8 Visible to: All users
Beginner Pega Customer Service 8.8 Pega Customer Decision Hub 8.8 Decision Management English

Pega Collections uses the decision-management capabilities of Pega Customer Decision Hub™ to improve the success rate on collections cases. Learn how Pega Customer Decision Hub integrates with Pega Customer Service™ or other agent desktop solutions, as well as how to configure collections-related taxonomy and actions in the Next-Best-Action Designer.

After completing this module, you should be able to:

Explain how Pega Customer Decision Hub integrates with the agent desktop solution.
Describe the application stack of Pega Customer Decision Hub for Collections.
Locate the elements of the Next-Best-Action Designer for collections operations.
Identify collections-related actions in Pega Customer Decision Hub.
Configure a custom payment plan action in Pega Customer Decision Hub.

Practice what you learned in the following Challenges:

Configuring payment plans v1 Configuring payment reminders v1

Available in the following mission:

Pega Collections v1

Topics

Customer Decision Hub integration in Pega Collections

10 mins

Pega Customer Decision Hub for Collections application stack

5 mins

Collections in Next Best Action Designer

10 mins

Collections actions in Customer Decision Hub

5 mins

Configuring payment plans

5 mins

Sending payment reminders

5 mins

Module Quiz

5 mins

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