Business value of Smart Investigate Agentic Automation features

Learn how Pega Smart Investigate Agentic Automation™ transforms payment investigation operations through coordinated, intelligent automation that reduces manual effort, accelerates resolution times, and generates measurable financial returns. Explore six specialized agentic features and two generative AI features that shift investigation processes from reactive, labor-intensive tasks to proactive, data-driven workflows. Learn how these features deliver quantified benefits, including cost savings, revenue recovery opportunities, processing time reductions, and enhanced customer satisfaction, while maintaining regulatory compliance and operational consistency.

Beginner

English

After completing this module, you should be able to:

Explain how Case Summarization and Message Summarization reduce cognitive load and democratize technical expertise across investigation teams.

Analyze the revenue generation opportunities enabled by the Compensation Agent through proactive compensation strategies for delayed or mis-valued payments.

Compare how the Smart Investigation Agent automates payment verification and anomaly detection to reduce investigation time and improve accuracy.

Evaluate how the Accounting Agent, Correspondence Agent, and Compensation Agent reduce manual navigation and orchestrate execution through natural language interactions.

Apply the concepts of ProcessAI Next Best Resolution activity to understand how adaptive and predictive models optimize investigation decision-making and improve first-time resolution rates.

Assess how Agentic Email transforms investigation inbox management through intelligent intent recognition and autonomous customer response handling.

Determine the quantified and qualitative benefits of agentic and generative AI features.

Available in the following mission:

Pega Smart Investigate Agentic Automation v2

Topics

Agentic and generative AI features overview for Pega Smart Investigate Agentic Automation

10 mins

Accounting Agent

10 mins

Correspondence Agent

5 mins

Compensation Agent

10 mins

Smart Investigation Agent

5 mins

Process AI Next Best Resolution activity

10 mins

Agentic Email

10 mins

Case Summarization

5 mins

Message Summarization

5 mins

Module Quiz

9 mins