Mission
Business Agility in 1:1 Customer Engagement
Archived
5 Módulos
3 Desafios
3 h 50 min
This mission is designed for business users, line of business (LOB) heads, marketing operations personnel, or anyone looking to understand how to implement business changes in Pega Customer Decision Hub.
Learn how to streamline the change management processes using Pega 1:1 Operations Manager. Become familiar with the standard portal and tools to support and manage non-disruptive, low-level changes to the business artifacts and rules.
Disponível na seguinte missão:
Business agility in 1:1 customer engagement overview
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Module
Business agility in 1:1 customer engagement overview
2 Tópicos
15 min
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Familiarize yourself with the tools and processes used to manage business changes in Pega’s 1:1 Customer Engagement solution. Learn about Pega 1:1...
Pega 1:1 Operations Manager overview
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Module
Pega 1:1 Operations Manager overview
3 Tópicos
20 min
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Learn how Pega 1:1 Operations Manager helps streamline the change management processes that affect one-to-one customer engagement orchestrated by Pega...
Launching a new offer on web
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Module
Launching a new offer on web
4 Tópicos
35 min
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Learn the processes involved in creating a new action in a business operations environment and propagate the changes to the production environment.
Launching a new offer
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Challenge
Launching a new offer
5 Tarefas
30 min
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U+ Bank is currently cross-selling on the web by showing various credit cards to its customers. But because of increased interest rates, the economy...
Updating existing actions
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Module
Updating existing actions
1 Tópico
10 min
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Pega 1:1 Operations Manager currently supports three types of change requests. Choosing the right change request category initiates the appropriate...
Updating existing actions
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Challenge
Updating existing actions
8 Tarefas
30 min
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U+ Bank is currently cross-selling on the web by showing various credit cards to its customers. To serve its loyal customers better, the bank decides...
Implementing a business change using Revision Management
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Module
Implementing a business change using Revision Management
2 Tópicos
20 min
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Business requirements change rapidly and typically have a different release cycle compared to the enterprise release cycle.
To ensure a logical...
Adding a group-level engagement policy
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Challenge
Adding a group-level engagement policy
6 Tarefas
20 min
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U+ Bank is cross-selling on the web by showing various credit cards to its customers. Due to the credit limit of each card, the business intends to...
