Business agility in 1:1 customer engagement overview

Familiarize yourself with the tools and processes used to manage business changes in Pega’s 1:1 Customer Engagement solution. Learn about Pega 1:1 Operations Manager and its role in delivering business agility.

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Beginner

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Describe business agility and its importance in one-to-one customer engagement

Distinguish between business-as-usual and enterprise changes

Describe the steps involved in managing business changes in one-to-one customer engagement

Tópicos

Agility in a customer engagement project

5 min

Change management process

5 min

Quiz do módulo

5 min