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Mission

Business Agility in 1:1 Customer Engagement

Archived

6 Módulos

4 Desafios

4 h 20 min

Visível para: All users Applies to: Pega Customer Decision Hub 8.8

This mission is designed for business users, line of business (LOB) heads, marketing operations personnel, or anyone looking to understand how to implement business changes in Pega Customer Decision Hub.

Learn how to streamline the change management processes using Pega 1:1 Operations Manager. Become familiar with the standard portal and tools to support and manage non-disruptive, low-level changes to the business artifacts and rules.

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Beginner
Inglês

Disponível na seguinte missão:

Decisioning Consultant v5
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Business agility in 1:1 customer engagement overview

  • Module

    Business agility in 1:1 customer engagement overview

    Archived

    2 Tópicos

    15 min

  • Familiarize yourself with the tools and processes used to manage business changes in the Pega 1:1 Customer Engagement solution. Learn about Pega 1:1...

Pega 1:1 Operations Manager overview

  • Module

    Pega 1:1 Operations Manager overview

    Archived

    3 Tópicos

    20 min

  • Learn how Pega 1:1 Operations Manager helps streamline the change management processes that affect one-to-one customer engagement orchestrated by Pega...

Launching a new offer on web

  • Module

    Launching a new offer on web

    Archived

    4 Tópicos

    35 min

  • Learn the processes involved in creating a new action in a business operations environment and propagate the changes to the production environment.

Launching a new offer

  • Challenge

    Launching a new offer

    7 Tarefas

    30 min

  • U+ Bank is cross-selling on the web by showing various credit cards to its customers. However, an increase in interest rates caused an economic...

Updating existing actions

  • Module

    Updating existing actions

    Archived

    1 Tópico

    10 min

  • Pega 1:1 Operations Manager currently supports three types of change requests. Choosing the right change request category initiates the appropriate...

Updating existing actions

  • Challenge

    Updating existing actions

    8 Tarefas

    30 min

  • U+ Bank is cross-selling on the web by showing various credit cards to its customers. To serve its loyal customers better, the bank decides to...

Implementing a business change using Revision Management

  • Module

    Implementing a business change using Revision Management

    Archived

    2 Tópicos

    20 min

  • Business requirements change rapidly and typically have a different release cycle than the enterprise release cycle.

    Change request types in the 1:1...

Adding a group-level engagement policy

  • Challenge

    Adding a group-level engagement policy

    12 Tarefas

    20 min

  • U+ Bank cross-sells on the web by presenting various credit card offers to their customers. The business intends to include an additional suitability...

Implementing a fast-release revision

  • Module

    Implementing a fast-release revision

    Archived

    1 Tópico

    10 min

  • Learn how to efficiently implement and deploy critical and emergency business changes by using the CDH fast release functionality.

Implementing a fast-release change request

  • Challenge

    Implementing a fast-release change request

    6 Tarefas

    20 min

  • U+ Bank is cross-selling on the web by showing various credit cards to its customers.

    The bank introduced a new offer that promises 0 percent APR and...

mission badge: Business Agility in 1:1 Customer Engagement

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