Mission
Business Agility in 1:1 Customer Engagement
Archived
6 Módulos
4 Desafios
4 h 20 min
This mission is designed for business users, line of business (LOB) heads, marketing operations personnel, or anyone looking to understand how to implement business changes in Pega Customer Decision Hub.
Learn how to streamline the change management processes using Pega 1:1 Operations Manager. Become familiar with the standard portal and tools to support and manage non-disruptive, low-level changes to the business artifacts and rules.
Disponível na seguinte missão:
Business agility in 1:1 customer engagement overview
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Module
Business agility in 1:1 customer engagement overview
Archived
2 Tópicos
15 min
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Familiarize yourself with the tools and processes used to manage business changes in the Pega 1:1 Customer Engagement solution. Learn about Pega 1:1...
Pega 1:1 Operations Manager overview
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Module
Pega 1:1 Operations Manager overview
Archived
3 Tópicos
20 min
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Learn how Pega 1:1 Operations Manager helps streamline the change management processes that affect one-to-one customer engagement orchestrated by Pega...
Launching a new offer on web
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Module
Launching a new offer on web
Archived
4 Tópicos
35 min
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Learn the processes involved in creating a new action in a business operations environment and propagate the changes to the production environment.
Launching a new offer
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Challenge
Launching a new offer
7 Tarefas
30 min
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U+ Bank is cross-selling on the web by showing various credit cards to its customers. However, an increase in interest rates caused an economic...
Updating existing actions
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Module
Updating existing actions
Archived
1 Tópico
10 min
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Pega 1:1 Operations Manager currently supports three types of change requests. Choosing the right change request category initiates the appropriate...
Updating existing actions
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Challenge
Updating existing actions
8 Tarefas
30 min
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U+ Bank is cross-selling on the web by showing various credit cards to its customers. To serve its loyal customers better, the bank decides to...
Implementing a business change using Revision Management
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Module
Implementing a business change using Revision Management
Archived
2 Tópicos
20 min
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Business requirements change rapidly and typically have a different release cycle than the enterprise release cycle.
Change request types in the 1:1...
Adding a group-level engagement policy
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Challenge
Adding a group-level engagement policy
12 Tarefas
20 min
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U+ Bank cross-sells on the web by presenting various credit card offers to their customers. The business intends to include an additional suitability...
Implementing a fast-release revision
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Module
Implementing a fast-release revision
Archived
1 Tópico
10 min
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Learn how to efficiently implement and deploy critical and emergency business changes by using the CDH fast release functionality.
Implementing a fast-release change request
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Challenge
Implementing a fast-release change request
6 Tarefas
20 min
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U+ Bank is cross-selling on the web by showing various credit cards to its customers.
The bank introduced a new offer that promises 0 percent APR and...