Mission
Customer Service Developer
Archived
3 Missões
3 Módulos
3 Desafios
22 h
In this mission, students learn how to customize a Pega Customer Service™ application. Students can configure a chatbot with Digital Messaging and configure a chat queues, create categories for service cases, determine when service cases are suggested to a customer service agent, and integrate with an external REST service.
Customer Service Low-Code Developer
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Mission
Customer Service Low-Code Developer
2 Missões
9 Módulos
9 Desafios
11 h 20 min
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Learn how easy it is to configure Pega Customer Service™ applications. You learn how to create new service cases for agents to interact with customers...
Pega Call
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Mission
Pega Call
6 Módulos
2 h 45 min
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Learn how Pega Call™ ensures that your customer service application communicates with computer-telephony integration (CTI) systems for a seamless...
Integrating external data
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Module
Integrating external data
2 Tópicos
20 min
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In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...
Integrating external customer service data
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Challenge
Integrating external customer service data
Archived
5 Tarefas
30 min
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A REST service has been created to access contact data for a customer. Your task is to access that data to replace the sample data.
Use the following...
Suggesting tasks to agents
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Module
Suggesting tasks to agents
Archived
2 Tópicos
30 min
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Learn how to suggest tasks to customer service agents. You will learn how to configure dynamic suggestions using the Pega Customer Decision Hub.
Suggesting a service case using Customer Decision Hub
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Challenge
Suggesting a service case using Customer Decision Hub
Archived
2 Tarefas
15 min
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You are configuring a Pega Customer Service™ application for U+ Bank. The bank wants to sign up high-value customers, those with a Customer Lifetime...
Pega Digital Messaging
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Mission
Pega Digital Messaging
8 Módulos
7 Desafios
5 h 40 min
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Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...
Creating Customer Service data sources
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Module
Creating Customer Service data sources
Archived
1 Tópico
10 min
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You use Customer Service data sources to add external data objects into the Pega Customer Service™ application. Within data sources, you can specify...
Configuring a data source
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Challenge
Configuring a data source
Archived
1 Tarefa
15 min
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As a system architect, there is a requirement for the contact identifier to be used in dialogs in the Contact category. You have been tasked with...
