Arbitrating between actions

After applying engagement policy rules, a customer may still qualify for more than one action. Learn how every Next-Best-Action weighs customer needs against business objectives to optimize decisions based on priorities set by the business.

Beginner

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Describe what action arbitration is and how it works

Explain how customer needs and business objectives are considered during arbitration

Prioritize actions based on AI

Prioritize actions based on AI & business levers

Pratique o que aprendeu no seguinte Desafios:

Prioritizing actions using AI v5 Prioritizing actions with business levers v5

Disponível na seguinte missão:

Cross-Sell on the Web v5

Tópicos

Action arbitration

10 min

Action prioritization with AI

15 min

Prioritizing actions with business levers

5 min

Quiz do módulo

10 min