Assigning and completing work

As a Pega Business Architect, understanding the Pega Platform™ features that transform workflows by automating the process of assigning and completing work allows you to design Pega solutions to orchestrate workflow across functional teams, complete work collaboratively, improve customer experience and drive effectiveness for the organization.  

In the module, you learn how Assignments are routed to the best-available user, how creating cross-functional work groups and Pega's approval process improves operational efficiency, and how to ensure work gets completed on-time using Service Level Agreements. 

Beginner

Case Management

Constellation

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Describe the business value of Pega's workflow automation features associated with routing and approvals.

Explain the importance of work groups in improving process efficiency.

Differentiate between the goal and deadline intervals relative to Service-Level Agreements.

Explain the role of Case Urgency in ensuring work is completed on time.

Pratique o que aprendeu no seguinte Desafios:

Approving work for BAs v1 Routing work to users for BAs v1 Establishing Service-Level Agreements for BAs v1

Disponível na seguinte missão:

Business Architect v6

Tópicos

Assignment routing

15 min

Cross-functional Work Groups

10 min

Approving work

10 min

Managing work deadlines

15 min

Quiz do módulo

10 min