Case Management

Learn about Pega’s Case Management capability

Beginner

Case Management

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Identify the elements of a case life cycle: stages, processes, and steps

Identify the role of case status in case processing

Articulate the purpose of the Approve/Reject step in a workflow

Identify how goals and deadlines establish expectations for completing work

Identify the value of assigning and routing tasks to users

Differentiate between a user and a work queue

Send automated correspondence in a workflow

Describe how the search duplicate cases logic identifies duplicate cases

Describe how child cases can model work performed by different parties

Tópicos

Case Life Cycle

20 min

Multi-step Forms

5 min

Case Status

5 min

Assignment instructions

5 min

Service-Level Agreements

10 min

Routing work

15 min

Work approval

5 min

Email correspondence

10 min

Child cases

10 min

Quiz do módulo

5 min