Configuring common phrases for agents

Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved phrases into their responses to customers in any text-based channel. This makes it easy for customer service agents to find and send the right reply.

Beginner

Agent Desktop

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Create a common phrase

Use a common phrase during an interaction

Tópicos

Adding a common phrase

5 min

Quiz do módulo

5 min