Customer Decision Hub overview

Familiarize yourself with the one-to-one customer engagement paradigm and discover how Pega's omni-channel AI delivers the right action during every customer interaction.

Beginner

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Explain the basics of the Next-Best-Action approach.

Describe the purpose of Next-Best-Action Designer and the user interface.

Pratique o que aprendeu no seguinte Desafio:

Exploring decisions in Customer Decision Hub v1

Disponível na seguinte missão:

AI for 1:1 Customer Engagement v2

Tópicos

Next-Best-Action paradigm

5 min

Next-Best-Action on digital

10 min

Exploring Next-Best-Action decisions

10 min

Quiz do módulo

5 min