Suggested knowledge

Learn how to configure a suggested knowledge article in the Voice AI channel. A suggested Pega Knowledge article provides information related to the live customer conversation. A knowledge article answers customer and CSR questions about a case. 

Beginner

Voice AI

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Describe how audio from a customer call generates knowledge suggestions for the CSR.

Configure a new suggested knowledge article.

Disponível na seguinte missão:

Pega Voice AI v2

Tópicos

Knowledge articles

5 min

Adding a suggested knowledge article

5 min

Quiz do módulo

5 min