Supporting agents with help content

Learn how to create help content using Pega Knowledge™. The help content is available to all customer service agents and can be directly associated with a service case. This content allows an agent to get help in context of how they are helping a customer resolve an issue. You practice these topics in an exercise using a cloud-based system.

Beginner

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Create help content by using Pega Knowledge

Associate help content with a service case

Disponível na seguinte missão:

Pega Customer Service Foundation v5

Tópicos

Pega Knowledge publishing process

5 min

Creating help content in Pega Knowledge

5 min

Accessing help content

5 min

Content types

5 min

Managing content types

5 min

Quiz do módulo

5 min