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Mission

Pega Common Data Model

4 Módulos

3 Desafios

3 h 20 min

Visível para: All users Applies to: Pega Customer Service '26

In this mission, you learn about the Pega Common Data Model, which can provide the data and integration layer for your Pega application. You will understand how the Common Data Model facilitates application development by providing a comprehensive framework that includes: 

  • An Industry-Specific Data Model: Centered around core entities like Account (the customer), Contact (the people), and Service Account (products, policies, or contracts), the model is extended for various industries, providing a relevant starting point. 
  • Best-Practice Patterns: The model incorporates proven, performance-tested solutions for typical challenges, including data retrieval, CRUD (Create, Read, Update, Delete) operations, external integrations, and reference data management. 
  • Development Accelerators: The framework includes data loader templates and test cases, and a Data Portal designed to reduce manual effort and jumpstart your build. 

Using the Common Data Model is not mandatory when building applications directly on Platform. For strategic applications (for example, Customer Service) that are built by using the Common Data Model, refer to the respective application's instructions for mandatory uses. 

Intermediate
Inglês

Disponível na seguinte missão:

Customer Service Developer v10

Getting started with the Common application

  • Module

    Getting started with the Common application

    5 Tópicos

    35 min

  • The Common Application provides a Pega-developed Data Model that can provide the data and integration layer for your Pega applications.  The model...

Building an application with Common Data Model

  • Module

    Building an application with Common Data Model

    2 Tópicos

    35 min

  • Use Pega Blueprint to create a design for your new application. Use the Blueprint Import Process to map data objects and reuse objects from an...

Building an application on Pega Common Application

  • Challenge

    Building an application on Pega Common Application

    2 Tarefas

    20 min

  • Your Lead System Architect (LSA) has requested that you use Pega Blueprint™ to create a new Pega Platform™ application.

    Blueprint is Pega's software...

Extending the Data Model with Pega Blueprint

  • Challenge

    Extending the Data Model with Pega Blueprint

    4 Tarefas

    20 min

  • Your team has created the GoGoRoad application by creating a Pega Blueprint and importing the Blueprint into Pega Platform™. The new application is...

Entities

  • Module

    Entities

    4 Tópicos

    40 min

  • In a data model, entities describe an object, such as a person or an item, by grouping a set of related fields. Accounts, Products, and Transactions...

Reference data

  • Module

    Reference data

    2 Tópicos

    15 min

  • Reference data is used to define and classify other data. In the Pega Common Data Model (CDM), reference data refers to data used to source a picklist...

Integrating an external data source

  • Challenge

    Integrating an external data source

    7 Tarefas

    25 min

  • A REST service has been created to access contact data for a customer. Your task is to access that data to replace the sample data.

    Use the following...

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