Module

Guiding a customer service agent with dialogs

2 Tópicos

15 min

Visível para: All users

Applies to: Pega Customer Service '24.2

Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.

Beginner

Agent Desktop

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Create a dialog for customer service agents

Configure a dialog to appear conditionally

Disponível na seguinte missão:

Customer Service Low-Code Developer v8

Tópicos

Dialogs

5 min

Modifying an existing dialog

5 min

Quiz do módulo

5 min

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