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Business conditions
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Module
Business conditions
2 Tópicos
20 min
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Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...
Monitoring your contact center with Insights
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Module
Monitoring your contact center with Insights
2 Tópicos
15 min
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Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Presenting suggestions for agents
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Module
Presenting suggestions for agents
4 Tópicos
35 min
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During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Configuring business conditions
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Challenge
Configuring business conditions
2 Tarefas
5 min
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U+ Bank identifies that many customer are missing their payment due dates, resulting in late fees and negative impact on their credit score. To...
Leveraging reports in the contact center
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Challenge
Leveraging reports in the contact center
4 Tarefas
15 min
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As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...