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Monitoring your contact center with Insights
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Module
Monitoring your contact center with Insights
2 Topics
15 mins
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Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Navigating the Pega Robot Manager Portal
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Module
Navigating the Pega Robot Manager Portal
2 Topics
15 mins
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The Pega Robot Manager dashboard functionality is based on Pega Platform™. Though the inclusion of general dashboard functionality from Pega Platform...
Organization of work for robots
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Module
Organization of work for robots
6 Topics
55 mins
Pega Robot Manager 8.8 -
Administrators must manage robots and assignment types in Robot Manager to ensure the robotic workforce processes work efficiently. Learn how to use...
Out-of-the-box configurations
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Module
Out-of-the-box configurations
7 Topics
49 mins
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Robotic System Architects find that clients typically request similar user tasks and processes to develop on projects — for example, automatically...
Pega Low-Code App Factory introduction
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Module
Pega Low-Code App Factory introduction
2 Topics
22 mins
Pega Platform 8.4 -
Learn about low-code development and review how Pega Low-Code App Factory aids in effectively scaling low-code in an enterprise.
Pega Robot Manager Overview
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Module
Pega Robot Manager Overview
5 Topics
30 mins
Pega Robot Manager 8.8 -
Gain an overview of Pega Robot Manager. Determine the technology's best use cases and discover how to use Robot Manager as a control center for your...
Pega Robotic Automation
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Module
Pega Robotic Automation
6 Topics
43 mins
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Learn the features of Pega Robotic Automation™.
Pega Robotic Process Automation
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Module
Pega Robotic Process Automation
8 Topics
1 hr 5 mins
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Gain an overview of Pega Robotic Process Automation. Identify ideal use cases for the technology and differentiate between attended and unattended...
Permitting access to Pega Robot Manager
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Module
Permitting access to Pega Robot Manager
7 Topics
45 mins
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Use access groups, user authentication, and Pega Platform's Dynamic System Settings to grant administrators, developers, and users access to Pega...
Perpetual KYC with event-driven architecture
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Module
Perpetual KYC with event-driven architecture
3 Topics
35 mins
Pega Client Lifecycle Management for Financial Services 8.8 -
Customer data changes, ongoing e-screening alerts, and periodic review deadlines are just a few examples of types of events that the application might...