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Email Manager portal

  • Module

    Email Manager portal

    6 Topics

    55 mins

    Visible to: All users
  • The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...

Features of the Pega Constellation design system

  • Module

    Features of the Pega Constellation design system

    5 Topics

    1 hr 15 mins

    Visible to: All users
  • In this module, explore the principles, structure, and key elements of the Pega Constellation design system in more detail. 

Features of the Pega Cosmos design system

  • Module

    Features of the Pega Cosmos design system

    5 Topics

    1 hr 15 mins

    Visible to: All users
  • In this module, explore the principles, structure, and key elements of the Pega Cosmos design system in more detail. 

Full Case Views

Intelligent routing

  • Module

    Intelligent routing

    4 Topics

    1 hr

    Pega Platform 8.8 Visible to: All users
  • Pega Email Bot™ can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Pega case management for designers

  • Module

    Pega case management for designers

    10 Topics

    1 hr 50 mins

    Visible to: All users
  • In this module, you learn about the case management capabilities of Pega Platform™ as they apply to user experience designers.

Pega Constellation design system

Pega Email Bot configuration

  • Module

    Pega Email Bot configuration

    3 Topics

    45 mins

    Pega Platform 8.8 Visible to: All users
  • Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and automate...

Pega Low-Code App Factory introduction

  • Module

    Pega Low-Code App Factory introduction

    2 Topics

    22 mins

    Pega Platform 8.4 Visible to: All users
  • Learn about low-code development and review how Pega Low-Code App Factory aids in effectively scaling low-code in an enterprise.

Pega Support

  • Module

    Pega Support

    2 Topics

    25 mins

    Pega Cloud for Government Visible to: All users
  • Learn the basics of Pega Support and change management, including Scheduled Maintenance Windows, patches, updates, and the purpose of the Pega Change...

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