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Monitoring your contact center with Insights

  • Module

    Monitoring your contact center with Insights

    2 Topics

    15 mins

         Visible to: All users

  • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Pega case management for designers

  • Module

    Pega case management for designers

    10 Topics

    1 hr 50 mins

         Visible to: All users

  • In this module, you learn about the case management capabilities of Pega Platform™ as they apply to user experience designers.

Pega Constellation design system

Pega Customer Service performance considerations

  • Module

    Pega Customer Service performance considerations

    3 Topics

    30 mins

         Pega Customer Service 8.8 Visible to: All users

  • Reviews the performance guidelines to use when implementing Pega Customer Service™ applications. Learn about performance, best practices for data...

Pega UX solution advantages

  • Module

    Pega UX solution advantages

    7 Topics

    1 hr 30 mins

         Visible to: All users

  • This module provides an overview of Pega Platform™ UX solutions and their advantages.

Pega UX solutions

Pega Web Mashup

Performing Pega scenario testing

  • Module

    Performing Pega scenario testing

    6 Topics

    35 mins

         All Products Visible to: All users

  • This module provides an overview of the various sections of a Pega scenario test case. In this module, you learn about the Application: Scenario...

Performing Pega unit testing

  • Module

    Performing Pega unit testing

    7 Topics

    53 mins

         All Products Visible to: All users

  • This module provides an overview of the various sections of a Pega unit test case. From this module, you learn about the Application: Unit test...

Pipeline templates

  • Module

    Pipeline templates

    6 Topics

    41 mins

         All Products Visible to: All users

  • This module covers the various pipeline templates that help you structure pipelines for their ultimate purpose, as well separate business needs for...
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